Refund policy
Return and Refund Policy
At TeaBonna, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
1. Eligibility for Returns:
• Items must be returned within 30 days of receipt.
• Products must be unused, unopened, and in their original packaging.
• For fitness tools, items must be free of damage and include all original accessories.
• Perishable goods such as tea are not eligible for return once opened unless defective.
2. Return Process:
• Contact us at info@teabonna.com with your order number and reason for return.
• We will provide return instructions and a return authorization code.
• Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.
Refunds
1. Refund Eligibility:
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited to your original payment method.
2. Non-Refundable Items:
• Opened tea products (unless defective).
• Gift cards.
• Clearance or final sale items.
Exchanges
• We only replace items if they are defective or damaged. If you need an exchange, contact us at:
- info@teabonna.com
- 754-354-1314
Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund.
For questions or assistance, contact us at info@teabonna.com. Thank you for choosing TeaBonna.