Politique de remboursement
Return and Refund Policy
At TeaBonna, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
1. Eligibility for Returns:
• Items must be returned within 30 days of receipt.
• Products must be unused, unopened, and in their original packaging.
• For fitness tools, items must be free of damage and include all original accessories.
• Perishable goods such as tea are not eligible for return once opened unless defective.
2. Return Process:
• Contact us at info@teabonna.com with your order number and reason for return.
• We will provide return instructions and a return authorization code.
• Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.
Refunds
1. Refund Eligibility:
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited to your original payment method.
2. Non-Refundable Items:
• Opened tea products (unless defective).
• Gift cards.
• Clearance or final sale items.
Exchanges
• We only replace items if they are defective or damaged. If you need an exchange, contact us at:
- info@teabonna.com
- 754-354-1314
Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund.
For questions or assistance, contact us at info@teabonna.com. Thank you for choosing TeaBonna.